Shipping Policy
Last updated January 1, 2025
Destinations
We ship to addresses within the United States only. We do not ship internationally or to freight forwarders.
Rates
- Standard shipping is free on every order.
- Orders of $250.00 or more ship free with expedited service and include a free 10mL BAC Water.
Handling and transit
Orders placed before 2:00 PM CT on a business day are typically prepared the same day. Tracking is emailed as soon as the label is generated.
Packaging
Vials ship in protective inserts. Lyophilized materials are stable at ambient temperature during transit; refer to each product page for storage conditions on arrival.
Delivery issues
Report vials damaged in transit within 72 hours of delivery with photo proof — see the Refund & Returns Policy. We are not responsible for carrier delays or packages marked delivered by the carrier.
For laboratory research use only. Not for human or veterinary use. Not a drug, food, or dietary supplement.